Syed Jahanzaib Personal Blog to Share Knowledge !

February 26, 2016

IBM ServeRAID m5110e Fatal firmware errors on Server 2008


In our data center, we are using IBM Xseries 3650 M4 series. We updated one of the systemX server  firmware and drivers a month ago. since then it was having issue of halting in random days specially in heavy load conditions (like when backup executes) and was presenting following errors on the screen.

AGP-23-FEB-2016-firmware error 2

 

AGP-23-FEB-2016-firmware error

Raid controller details were as followed.


SERVER---
OS name:                 Windows Server 2008 R2
OS Version:              6.1
OS Architecture:         x86_64
Driver Name:             megasas2.sys
Driver Version:          6.702.07.00
Application Version:     MegaRAID Storage Manager - 13.01.04.00

HARDWARE---
Controller:              ServeRAID M5110e(Bus 22,Dev 0)
Status:                  Optimal
Firmware Package Version:23.22.0-0024
Firmware Version:        3.340.75-3372
BBU:                     NO

 

After some diagnostic it was found that the culprit was driver version “6.702.07.00“. As stated in IBM web site.

https://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5096069

After that, we downloaded IBM Update Express ver 9.63 (ibm_utl_uxspi_9.63_winsrvr_32-64.exe) and execute the update for selected drivers on live running system that was hosting our lotus domino email system. It took around 1 hour for the download + update and upon rebooting, and till the writing of this post, the problem seems to be solved now.

ibm firmware update


 

After Update,


SERVER---
OS name:                 Windows Server 2008 R2
OS Version:              6.1
OS Architecture:         x86_64
Driver Name:             megasas2.sys
Driver Version:          6.708.09.00
Application Version:     MegaRAID Storage Manager - 15.03.01.00

HARDWARE---
Controller:              Controller0: ServeRAID M5110e(Bus 22,Dev 0,Domain 0)
Status:                  Optimal
Firmware Package Version:23.33.0-0043
Firmware Version:        3.450.145-4983
BBU:                     NO

Note: I would recommend to NOT upgrade any critical system firmware until is really required.

 


Regard’s
Syed Jahanzaib

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