Syed Jahanzaib Personal Blog to Share Knowledge !

March 27, 2012

Symantec Endpoin Protection. Win32 Definitions not updating [SOLVED]


Symantec Endpoint Protection Manager 11.0

Symantec Endpoint Protection Manager 11.0

We have Symantec Endpoint Protection Manager Ver 11.0 Server [S.E.P.M]to protect our clients and servers from Virus / Spywares / and Network Threats. It is really cool product and it have helped us to breath smoother in many aspects and it is very good in centralized management/deployment.

It was working fine since long, but I noticed that SEPM stopped updating Antivirus And Antispyware Protection virus definitions and they were almost 1 week + old, rest of definitions including Proactive Threat Protection and Network Threat Protection were up to date. So there was something wrong with the virus definition update engine. I tried to manually launch Live Update on SEPM various times, but no use, Every time update all other definitions excluding Antivirus updates.
As showed in the image below . . .

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It looked like that only Virus Definition engine was Jammed and for some reasons it was not downloading/accepting new definition.

I followed the below procedure to solve this issue.

Browse to ftp://ftp.symantec.com/AVDEFS/symantec_antivirus_corp/jdb/

Save the latest definition file (in .jdb extension) on your Desktop.
e.g:

03/26/12 03:55PM [GMT]                179,486,566 vd38f402.jdb
(171 MB)

Copy this definition file in the Default location of   SEPM  , (Where your SEPM is installed on the server.
e.g:

C:\Program Files\Symantec Endpoint Protection Manager\data\inbox\content\incoming\

As showed in the image below . . .

After few minutes , it will automatically push the definition to SEPM console and it will be distributed to clients in few minutes, All of my clients (100+) took about 20 minutes to update. Afterwards it worked fine.

As showed in the image below . . .

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Cheers and Best Regard’s

Syed Jahanzaib

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