Syed Jahanzaib – Personal Blog to Share Knowledge !

September 12, 2012

IBM Lotus Domino / User iNBOX missing when viewing mail

Filed under: IBM Related — Tags: , — Syed Jahanzaib / Pinochio~:) @ 5:00 PM

We have a mail tracking account which keeps record of every outgoing/incoming mail for our organization. Dueto heavy usage its sized got increased up to 42 GB and we were running out of space in mail drive. Therefore we moved it to another drive, ran fixup But when I tried to open the mail tracking account, there was no INBOX showing, it just got disappeared from the view, Neither opening the mail file from another notes client helped, so this is something on the server.

I had to use the “All documents” to see mails. [All emails were intact in ALL DOCUMENTS folder]

This is how I fix it. Replace the design on the infected mail database. 

Refresh Design either from GUI or from the console.


To refresh the design of specific user mail database in a directory , from the console use:

load design -f  mail/mailtracking.nsf


Just open user mail and then choose

Choose the appropriate mail server,  click the YES button.

Then, close and re-open their mail file (OR restart Notes Client ).

Oh one last thing . . . While this will put their INBOX folder back into the database, it will be EMPTY until they start receiving new mail messages. Only those new mail messages received AFTER this design replace will appear
in the Inbox. The other messages that used to be in it will have to be accessed from the All Documents view. They can, of course, drag whatever they want from the All Docs view back to the Inbox. I moved all mails from All Documents to INBOX, and now everything working fine 🙂


Syed Jahanzaib


  1. Assalam o Alaikum.
    sir mikro tik k bary may mujhy shoro sy malom karna ha. ap guide kar dan plz.


    Comment by Syed Hidayat — November 19, 2012 @ 7:07 PM

    • walaikum salam ngomong opo bosss


      Comment by bejo — March 5, 2016 @ 10:37 AM

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