Syed Jahanzaib Personal Blog to Share Knowledge !

February 4, 2013

Lotus Notes 8.5 hangs at Splash Screen after Entering Password

Today morning I faced problem in Lotus Notes Client (8.5.2) that after entering password, it hangs on Splash screen on

Loading . . . .Please wait

and it loops forever , or some times it exit automatically after entering password.
As showed in the image below . . .


I did the following to resolve it.

First try this quick fix.

Open Task Manager and end all the notes related tasks, e.g


Now try to launch Notes Client again, if it showed the same issue of hanging, then proceed with the following FIX.


Open Task Manager and end all the notes related tasks, e.g


Now Delete all the contents in the folder \Program Files\IBM\Lotus\Notes\Data\workspace


(For Win7 64 Bit)
C:\Program Files (x86)\IBM\Lotus\Notes\Data\workspace

(For Win7 32 Bit)
C:\Program Files\IBM\Lotus\Notes\Data\workspace


As showed in the image below . . .


Now restart Lotus Notes client. Hopefully it will start without any issue this time🙂



[You can also rename the workspace folder to some other name like workspace.old1 and restart lotus notes, it will recreate the fresh folder and files again]

Always try to use latest version of Lotus Notes client with its FP. As of writing the last version of notes client (in 8.x series) is 8.5.3 with FP3 available. (July  2013)


Syed Jahanzaib


  1. Thank you! This finally solved my problems with starting up Notes 9!

    Comment by Lars — June 4, 2013 @ 7:39 PM

  2. We did the opposite to resolve the issue of Notes 8.5.3 flashing on the screen for about 1/2 a second then disappearing after inputting the password. We went to the Data folder and renamed the Workspace folder to Workspaceold. We shut the system down and relaunched Notes. It came up clean. We didn’t delete any files inside of the Workspace folder. We thank you for the tip and will keep it in mind for future reference.

    Comment by ronald g turner — June 17, 2013 @ 10:40 PM

    • Thx for the tip

      Comment by Syed Jahanzaib / Pinochio~:) — June 18, 2013 @ 10:08 AM

      • Hi I did everything as you suggested above but it stil did not work. What should i do next?please advice.


        Comment by faiz — July 5, 2013 @ 11:48 AM

      • have you tried re installing LN?
        its always recommended to use latest release with latest Fix Packs. For example 8.5.3 FP3/4

        Comment by Syed Jahanzaib / Pinochio~:) — July 9, 2013 @ 8:13 AM

  3. Hi when i try reach that location C:\Program Files\IBM\Lotus\Notes ..there is a only a license name folder …so i am unable to run that command …my lotus version . IBM Lotus Notes 8.5 Release 8.5.2 Revision 20100811.1131 (Release 8.5.2) Standard Configuration can u help me how can solve that problem thanks

    Comment by mayank — September 29, 2013 @ 11:17 AM

  4. Hi🙂 Tnx a lot. It solved my problem.

    One more thing,

    Some time it is helping me to run lotus is editing Notes.ini file.

    It is located:

    C:\Users\\AppData\Local\Lotus\Notes\Data – domain computers (Lotus installation for all users)
    C:\Program Files (x86)\IBM\Lotus\Notes – non domain computers (lotus installation for “current” – single user)
    (Folder options must be turned on for option “Show hidden files, folders or drives”)

    Just leave this few lines in this file (they can be and probably will be different depend of Your settings, but point is that timezone is last one line in the file):

    Directory=c:\Program Files (x86)\IBM\Lotus\Notes\Data
    NotesProgram=c:\Program Files (x86)\IBM\Lotus\Notes\
    FaultRecovery_Build=Release 8.5.2

    and after that ctr+s and close it.

    b.r. Aldian

    Comment by Aldian — April 19, 2014 @ 1:19 PM

  5. Thank you, worked a treat!

    Comment by James — May 1, 2014 @ 3:20 AM

  6. thnk u so much. it works for me.

    Comment by rohit — May 12, 2014 @ 12:16 PM

  7. Thanks much.. It worked

    Comment by Robbi — May 16, 2014 @ 3:36 PM

  8. Thanks!! The latter instructions worked!

    Comment by Tom — August 12, 2014 @ 8:47 AM

  9. thanks dear. It really works…

    Comment by AMOL — October 31, 2014 @ 4:11 PM

  10. Glad it worked for most of you… but it didn’t for me… so wanted to share what did end up working –> renaming notes/data/workspace/.metadata folder to old_metadata

    Comment by JK — November 14, 2014 @ 7:15 PM

  11. Thanks a lot, it worked for me too

    Comment by Ihsan — November 25, 2014 @ 2:19 PM

  12. Thanks it worked!, Just the location was different for me ,”C:\IBM\Lotus\Notes\Data\workspace” (I am on 8.5),

    Comment by Sanjay Prabhakaran — June 2, 2015 @ 5:17 PM

  13. Thanks. It works!

    Comment by Winston — June 8, 2015 @ 9:32 PM

  14. Thanks,It works.

    Comment by Kamran Syed — July 17, 2015 @ 8:45 PM

  15. Great Worked for me too

    Comment by Tejas Belani — August 24, 2015 @ 11:40 AM

  16. Worked for us as well – thank you

    Comment by Dave — October 2, 2015 @ 4:51 PM

  17. Thank you so much it also solved my problem, I am using IBM Notes 9.1, it was getting hangs while loading the startup..

    Comment by Mahasher — December 12, 2015 @ 10:39 AM

  18. Thx man its worked like charm

    Comment by Naveen — June 24, 2016 @ 2:07 PM

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